Abstract
Introduction
No previous studies have attempted to measure parental satisfaction and service quality in regards to paediatric orthopaedic service inpatient care. We performed a prospective observational study to assess parental satisfaction with the level of service provided for paediatric orthopaedic inpatient care in our unit.
Methods
We employed the validated Swedish parent satisfaction questionnaire to generate parental satisfaction data from 104 paediatric orthopaedic hospital inpatients between August 2009 and May 2010 (49 elective and 55 trauma paediatric orthopaedic admissions, median age range 2–6 years). Questions focused on eight domains of quality: Information on illness, information on routines, accessibility, medical treatment, care processes, staff attitudes, parent participation and staff work environment. Scores generated were a percentage of the maximum achievable for that quality index, for example 100% would correspond to a parent awarding all questions for that index the highest possible score.
Results
Overall combined scores for the care indices were highest for parent's perception of ‘medical treatment’ (95%) and ‘staff attitudes’ (95%). The medical treatment index includes questions regarding staff member's skill and competence. Lowest scores corresponded to the index' information routines' (86%).
Conclusion
Information routines applies to parental awareness of ward rounds, to whom questions should be directed and which doctors/nursing staff are responsible for their child's care. Lower scores in relation to this index were substantiated by comments from relatives requesting greater information provision. The types of information parents required was routinely provided suggesting that retention rather than lack of information is the main issue. Provision of information pamphlets tailored to common injuries or elective procedures might prove an effective method for improving this aspect of care and increasing overall parental satisfaction with paediatric orthopaedic inpatient service.
