SATISFACTION RATE AND NET PROMOTER SCORE (NPS) OF TOTAL KNEE ARTHROPLASTY IN INDIAN PATIENTS: RESULTS OF 860 CONSECUTIVE PATIENTS AT A MINIMUM FOLLOW-UP OF ONE YEAR

N. Shah; S. Daliya; M. Shah

doi:10.1302/1358-992X.2022.11.026

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General Orthopaedics

SATISFACTION RATE AND NET PROMOTER SCORE (NPS) OF TOTAL KNEE ARTHROPLASTY IN INDIAN PATIENTS: RESULTS OF 860 CONSECUTIVE PATIENTS AT A MINIMUM FOLLOW-UP OF ONE YEAR

The British Indian Orthopaedic Society (BIOS) Annual Scientific Meeting, Mansfield, England, 7–8 July 2022.

N. Shah
S. Daliya
M. Shah

SATISFACTION RATE AND NET PROMOTER SCORE (NPS) OF TOTAL KNEE ARTHROPLASTY IN INDIAN PATIENTS: RESULTS OF 860 CONSECUTIVE PATIENTS AT A MINIMUM FOLLOW-UP OF ONE YEAR

Shah N, Daliya S, Shah M. SATISFACTION RATE AND NET PROMOTER SCORE (NPS) OF TOTAL KNEE ARTHROPLASTY IN INDIAN PATIENTS: RESULTS OF 860 CONSECUTIVE PATIENTS AT A MINIMUM FOLLOW-UP OF ONE YEAR. Orthop Procs. 2022;104-B(SUPP_11):26-26. doi:10.1302/1358-992X.2022.11.026

Shah, N., et al. “SATISFACTION RATE AND NET PROMOTER SCORE (NPS) OF TOTAL KNEE ARTHROPLASTY IN INDIAN PATIENTS: RESULTS OF 860 CONSECUTIVE PATIENTS AT A MINIMUM FOLLOW-UP OF ONE YEAR.” Orthopaedic Proceedings, vol. 104-B, no. SUPP_11, 2022, pp. 26-26., https://doi.org/10.1302/1358-992X.2022.11.026

Shah, N., Daliya, S., & Shah, M. (2022). SATISFACTION RATE AND NET PROMOTER SCORE (NPS) OF TOTAL KNEE ARTHROPLASTY IN INDIAN PATIENTS: RESULTS OF 860 CONSECUTIVE PATIENTS AT A MINIMUM FOLLOW-UP OF ONE YEAR. Orthopaedic Proceedings, 104-B(SUPP_11), 26-26. https://doi.org/10.1302/1358-992X.2022.11.026

Shah, N., Daliya, S. and Shah, M. (2022) “SATISFACTION RATE AND NET PROMOTER SCORE (NPS) OF TOTAL KNEE ARTHROPLASTY IN INDIAN PATIENTS: RESULTS OF 860 CONSECUTIVE PATIENTS AT A MINIMUM FOLLOW-UP OF ONE YEAR.” Orthopaedic Proceedings, 104-B(SUPP_11), pp. 26-26. Available at: https://doi.org/10.1302/1358-992X.2022.11.026

Shah, N., S. Daliya, and M. Shah. “SATISFACTION RATE AND NET PROMOTER SCORE (NPS) OF TOTAL KNEE ARTHROPLASTY IN INDIAN PATIENTS: RESULTS OF 860 CONSECUTIVE PATIENTS AT A MINIMUM FOLLOW-UP OF ONE YEAR.” Orthopaedic Proceedings 104-B, no. SUPP_11 (2022): 26-26. https://doi.org/10.1302/1358-992X.2022.11.026

Shah N, Daliya S, Shah M. SATISFACTION RATE AND NET PROMOTER SCORE (NPS) OF TOTAL KNEE ARTHROPLASTY IN INDIAN PATIENTS: RESULTS OF 860 CONSECUTIVE PATIENTS AT A MINIMUM FOLLOW-UP OF ONE YEAR. Orthop Procs. 2022 Nov 1;104-B(SUPP_11):26-26. https://doi.org/10.1302/1358-992X.2022.11.026

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Abstract

Abstract:

Background

The dissatisfaction rate in patients operated with TKR is generally quoted to be around 20% in various registries in patients operated by multiple surgeons. The data of satisfaction rates following a TKR performed by single high volume surgeons is lacking.

Aim

To study the satisfaction rate and Net Promoter Score (NPS) of consecutively operated TKR patients by a single surgeon with a minimum 1 year follow up.

Methods

860 out of 883 patients who were operated between 1st April, 2018 and 31st March, 2019 were contacted by a telephonic call. They were asked 3 questions related to their experience about the operation. The patient satisfaction, NPS and reason for dissatisfaction were assessed.

Results

The overall satisfaction rate of 95.93% and a net promoter score of +96.63 was observed. When the NPS was calculated as the worst case scenario, a score of +93.70 was observed. 6 patients were unsatisfied with causes directly related to the surgery.

Conclusion

TKR can have as high satisfaction rates with very high NPS in experienced surgical hands using standard techniques. These results may form a benchmark against which newer technologies can be compared.