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IMPLEMENTING A WEB-BASED PATIENT EDUCATION SYSTEM



Abstract

Introduction: In the current political climate ensuring the correct information is distributed to the correct recipient is of paramount importance. Clinical departments often find themselves needing to provide information in order to educate the general public regarding general clinic information and the procedures it carries out.

Methods: The Spinal Assessment Clinic (SAC) at the James Cook University Hospital consists of a multi-disciplinary team. As a result of this many treatment options are available to patients attending the clinic. Due to the necessary time constraints in the SAC, a system was required to help educate patients and the general public about the various diagnoses and the treatments available.

This information was provided by the specialist nurses and orthopaedic surgeons within the SAC team. A multi-portal website was created to allow patients easy access to this information: and to also allow, the information to be updated as and when needed. A facility was also included to allow the provision of external resources that would be of benefit to the patient.

Results: Initial feedback showed that this provided an effective means of achieving the established goals. An online rating system was implemented which currently allows visitors to grade articles along with optionally leaving feedback. This will be presented.

Correspondence should be addressed to SBPR at the Royal College of Surgeons, 35–43 Lincoln’s Inn Fields, London WC2A 3PE, England.